Simply enter your e-mail on the checkout page as this will allow us to stay in touch with you for your order. However, creating an account allows you to obtain exclusive member benefits including sales and VIP offers, new season previews and new additions updates, saving your wishlist items, saving your address and payment details for fast checkout, easy order tracking and updates and much more.

Usually, we cannot modify an order after processing it; however, please contact our Customer Service team through contact@diphuser.com and we will get back to you with what can be done.

If an item is out of stock, you can sign up for restock notifications. Simply press on the NOTIFY button, then enter your contact details. You'll then receive an e-mail once it's re-stocked.

For any missing items in your order, please contact our Customer Service team through contact@diphuser.com within 7 days of receiving the order and we will get back to you promptly. 

For damaged or defected items in your order, please submit a return request within 7 days of receiving the order to arrange a free return. 

For any wrong items received in your order, please contact our Customer Service team through contact@diphuser.com and we will get back to you promptly. 

We ship worldwide except in restricted countries. 

Once your order is placed, you'll get an email confirming its receipt after payment processing. If any issues arise, we'll promptly let you know and won't process your payment.

We are sorry to hear that, please wait 24 hours as it may be a delay from our system. If you still haven't received your confirmation with your invoice, please contact our Customer Care team through contact@diphuser.com.

Get early access to coveted items ahead of the official launch. Pre-ordering ensures that you will secure the item before it sells out. Once your order is placed, we will deliver it to you as soon as it’s available.

You may track your order through your account page, or you may get in touch with us via email at contact@diphuser.com with your order number.

We are unable to change or cancel an order after it has been placed. However you may only cancel your Pre-Order items if they have not been processed. 

You can return your order by submitting a return request within 7 days of receiving the order. Please review the returns page.

We will issue the refund within 48 hours after receiving the items in their approved return condition. The refund may take 5-7 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as store credit. Please review the returns page.

Store credit can only be added to your account if your return has been approved. Please review the returns page.

As per our policy, the eligible items can be returned up to 7 days. Please review the returns page.

To cancel a return request, please contact our Customer Service team through contact@diphuser.com and we’ll get back to you with what can be done. Please review the returns page.

We are unable to offer exchanges. Alternatively, you may submit a return request within 7 days of receiving the order. Please review the returns page.

A return request must be made within 7 days of receiving the order. Once the return request is approved, the items will be collected and delivered to our facilities where they will be inspected. Once the items pass the inspection, you’ll receive an confirmation email including all the return details. Please review the returns page.

We offer a 7 days return policy. 

• Items must be unaltered, unused and in the condition in which they were delivered. 

• Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. 

• The return must be accompanied by the original order confirmation.

• The return collection shall be picked up from the primary address.